Refund Policy
Effective Date: 01/Febraury / 2025
1. Introduction
At Sheq Global LMS, we strive to provide high-quality learning experiences. If
you are not satisfied with your purchase, this Refund Policy outlines the terms
and conditions for requesting a refund.
2. Eligibility for
Refunds
We offer refunds under the following conditions:
- Refund requests must be made within 5 days of purchase.
- The course or service has not been fully
completed or accessed beyond a specified limit (e.g., 10% of the course content).
- Technical issues preventing access to the
content that cannot be resolved within a reasonable timeframe.
- Duplicate payments or billing errors.
3. Non-Refundable
Items
Refunds will not be granted in the following cases:
- If the refund request is made after the
eligible period.
- If the user has accessed a significant
portion of the course content.
- For downloadable digital products or
certificates once issued.
- If the user violates our Terms of Service.
4. Refund Process
To request a refund, please follow these steps:
- Contact our support team at [Email
Address] with your order details.
- Provide a reason for the refund request.
- Our team will review your request and
respond within [X] business days.
- If approved, the refund will be processed
to the original payment method within [X] days.
5. Late or Missing
Refunds
If you haven’t received a refund after approval:
- Check your bank or payment provider for
processing times.
- Contact your credit card company, as it
may take some time before your refund is posted.
- If you still have not received your
refund, contact us at info@sheqg.com.
6. Changes to This
Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted
on this page with the updated effective date.
7. Contact Us
For any questions regarding this Refund Policy, please contact us at:
Sheq Global LMS
• Telephone: +256
770506447 (Whatsapp)
• Email;
info@sheqg.com
• Address: Nansana
Town, along Hoima road, P.O. Box 115637, Wakiso, Uganda
